Terms of service

Last updated: 6 October 2026

These terms apply when you book Flatpackmate to assemble, dismantle or reassemble furniture. They don’t affect your statutory rights.

Quotes

We quote from the details and photos you send. If the items or the job turn out to be different from what you described, we’ll explain why and agree any change in price with you before carrying on.

Your right to cancel

If you book by phone, message, email or through this website, or in your home, you can cancel within 14 days without giving a reason. The 14 days start the day after you book. To cancel, tell us clearly by email, message or phone. You can use the cancellation form below, but you don’t have to.

If you want the work done within those 14 days, we’ll ask you to confirm that in writing; an email or message is fine. If you then cancel before the job is finished, you’ll pay only for the work done up to that point. Once the job is finished, the right to cancel ends.

To move a booking, please contact us as early as you can.

Before we arrive

Please make sure all the boxes are in the room where the furniture will be assembled, with enough clear floor space to work. Tell us about any parking or access restrictions when you book.

Assembly and parts

We assemble products strictly to the manufacturer’s instructions. If parts are missing or damaged, we’ll tell you so you can ask the retailer for replacements, and we’ll agree how and when to finish the job.

Fixing furniture to walls

We can fix tall furniture to the wall with the anti-tip fittings supplied, where your walls allow. We’ll discuss this when we quote. We don’t put up shelves or mount TVs.

Packaging

Cardboard and wrapping are flattened and bundled neatly in the room for your household recycling. Taking packaging away is only included if we agree it in advance.

Payment

Payment is due when the work is finished, by bank transfer or cash. We don’t offer credit or payment terms. We can send you an invoice once payment has been received.

Our responsibility to you

We carry out every job with reasonable care and skill, and we hold £1,000,000 public liability insurance. If something we did isn’t right, tell us as soon as you can and we’ll put it right. Faults in the furniture itself, such as manufacturing defects, are for the retailer or manufacturer to resolve. Nothing in these terms limits our liability where the law doesn’t allow it, including for death or personal injury caused by our negligence.

Complaints

If you’re not happy, contact us at [email protected] or on 07827 527323 and we’ll try to resolve it quickly.

Law

These terms are governed by the law of England and Wales.

Cancellation form

Complete and return this form only if you want to cancel.

To: Flatpackmate, [email protected]

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Booked on:

Name:

Address:

Signature (only if this form is sent on paper):

Date: