Privacy policy
Last updated: 6 October 2026
This notice explains how Flatpackmate collects and uses personal information when you visit flatpackmate.co.uk, ask for a quote or book a job.
Who we are
Flatpackmate is a flat pack furniture assembly service based in Sudbury, Suffolk. We decide how your information is used, which makes us the controller under UK data protection law. Contact us about anything in this notice at [email protected] or on 07827 527323.
What we collect
- Details you give us: your name, phone number, email address, postcode or town, the furniture you need assembled, preferred dates, and any photos or order confirmations you send.
- Job records: the address where we do the work, what we did, the price and how you paid.
- Website data: if you accept analytics cookies, Google Analytics records the pages you visit, your device and browser type, your approximate location and how you found us. See our cookie policy.
- Technical data: our web host and Cloudflare, which delivers and protects the site, process your IP address and browser details to show you pages and block attacks.
You don’t have to give us your details, but we can’t quote for or book a job without your contact details and a description of the work.
How we use it, and our lawful basis
| Why we use it | Lawful basis |
|---|---|
| Replying to your quote request | Taking steps you asked for before a contract |
| Arranging and doing the work, and taking payment | Performing our contract with you |
| Keeping accounts and tax records | Legal obligation |
| Handling complaints or claims, and keeping the website secure | Our legitimate interests |
| Analytics cookies | Your consent, which you can withdraw at any time |
We never sell your information, and we won’t send you marketing unless you ask us to.
Who we share it with
We share information only with services that help us run the business, and they must protect it:
- our web host, which runs this website;
- FormSubmit, which forwards quote requests and any photos you attach to our inbox;
- Cloudflare, which delivers the website and blocks spam and attacks;
- our email provider;
- Google, for website analytics, only if you accept analytics cookies;
- our accountant, and HM Revenue & Customs where the law requires.
Some of these providers may process information outside the UK. When they do, they rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement.
How long we keep it
- Quote requests that don’t lead to a booking: deleted within 12 months.
- Job and payment records: kept for as long as tax law requires, usually six years, then deleted.
- Photos you send: deleted with the quote request or job record they belong to.
- Analytics data: kept for 14 months in Google Analytics.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, limit how we use it, stop using it for a particular purpose, or pass it to another organisation where that applies. You can withdraw your consent to analytics cookies at any time using the cookie settings on our website. To make a request, email [email protected]. We’ll reply within one month.
Complaints
If you’re unhappy with how we’ve used your information, please tell us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
We’ll update this page if anything changes and show the new date at the top.